Free shipping for orders over €100

CONDITIONS OF SALE

Reservation and purchase

In order to purchase e-shop products online, the Customer must access the area of ​​the site dedicated to this purpose (Catalogue). Each product on sale is accompanied by a photo, a description and a price which varies depending on the country of destination of the goods.

Within the e-shop you can select and book the individual products offered. It will be sufficient to indicate the quantity and confirm, after choosing any variations. In this way the products are placed in the virtual cart.

You can add, cancel or confirm all bookings made up to that point.

In order to confirm the order, the Customer can proceed in these ways:

- if already registered, via your email address;

- if not yet registered, proceed with registration by providing your email and indicating all the requested data;

The purchase will be considered completed for AKU Italia Srl only when the order is confirmed by the same via e-mail using the "Your order confirmation" form. The confirmation is sent no later than 2 working days from receipt of the order.

AKU Italia Srl may at its own discretion not accept the order if the information provided by the Customer is incorrect or misleading (e.g. incorrect or insufficient payment details, incorrect billing details, incorrect or incomplete shipping address), or if there are on the Site errors regarding the Products ordered (e.g. error relating to the price, availability, or description of the Products).

The information relating to the Catalog is as accurate and up-to-date as possible; however, any content on the Site should not be construed as a binding representation or declaration regarding the Products. All images, descriptions and illustrations are for indicative purposes only and, given that the colors depend on the monitor used, they may be different from those of the products delivered.

Product availability and sales price

For each item, the unit sales price is indicated, expressed in currency, including VAT (Value Added Tax) and net of shipping costs.

Shipping fees may vary depending on the type of delivery, the quantity of products to be shipped, their volume, weight and place of destination; will be highlighted during the purchase procedure and on the “Your confirmation” form
of order".

All the products present in the e-shop are available in stock. If unforeseen events should occur due to delays in the delivery of the products, the Customer will be promptly informed via e-mail, as in the case of unavailability
even temporary of one or more products.

AKU Italia Srl ships to all countries foreseen during registration. However, there may be cases in which customs problems prevent the delivery of the ordered products. In this case the Customer will be promptly informed via e-mail and refunded subsequently.

Terms of payment

To pay for purchases the Customer can use the following methods:

- PayPal circuit;

- Google pay;

- Credit cards available on the Shopify Payments circuit;

- Bank transfer;

Beneficiary:

AKU Italia Srl

IBAN: IT67E0103061821000000754363

Swift: PASCITM1MBE

Delivery of goods and shipping costs

All products ordered by the Customer and confirmed by AKU Italia Srl will be shipped via Express Courier (national and international) to the address indicated by the Customer for delivery. A contribution may be required for shipping
expenses which will be highlighted during the purchase procedure and on the "Your order confirmation" form, in relation to the country of destination of the order.

The shipment of the products will take place only after the payment of the order amount has been duly registered and confirmed.

Products shipped to Italy are approximately delivered within 2-3 working days of shipment; products shipped within the European Union are delivered within 3-4 working days of shipment. For shipments outside the EU it takes on average 5-6 working days from shipment. Shipments are made from Monday to Friday. Any variation to the above will be promptly communicated via e-mail to the Customer.

Import taxes and customs duties

The products sold are not subject to any import taxes or customs duties, if the product is
sold and delivered in Italy or within the European Union.

In the case of deliveries to countries outside the European Union, the products may be subject to import taxes and/or customs duties depending on the type of product and the country of destination. It is not possible to predict in any way whether and what costs would be incurred for customs clearance of the goods.

For more information, you can contact the customs office in your country.

In all cases, any costs relating to import taxes and/or customs duties will be borne by AKU.

Right of withdrawal

The Customer has a right of withdrawal (Legislative Decree 206/2005) which he can exercise, without having to justify the reasons, within 14 working days starting from the day of receipt of the ordered items.

The right of withdrawal can be communicated within the period indicated above, via e-mail. Shipping costs relating to the return of the goods are the sole responsibility of the Customer. In order for the right of withdrawal to be exercised, the articles
must be returned intact, in their original packaging in perfect condition and subject to agreement with AKU Italia Srl

The goods must be returned with an insured package, carriage paid to:

AKU Italia Srl

Via Schiavonesca Priula, 65

31044 Montebelluna (TV) – Italy

No package sent cash on delivery or freight collect will be collected by AKU Italia Srl

The refund of the invoiced price of the returned items will be made by crediting the Customer's bank account within 14 days of receipt of the return.

Items returned incomplete, worn, damaged or soiled for reasons attributable to the Customer will not be refunded and will not, under any circumstances, give rise to the recognition of a credit equal to the price of the item initially ordered.

If the return is due to an error on the part of AKU Italia Srl, the shipping costs will be borne by the seller; in all other cases, shipping costs will be borne by the buyer.

AKU Italia will send the shipping label to be printed and attached to the outside of the package and will indicate the collection day.

If the customer decides not to use the return label that the AKU Italia Srl customer service will send, but a courier of his choice, AKU will not be responsible for any theft or loss during transport and will not contribute to the transport costs or to customs clearance contributions.

On the " shipments and returns " page you can find all the information and costs.

Applicable law

All contracts concluded are intended to be concluded in Italy and are subject to Italian laws.

Guarantees

If the Customer has received a wrong item (different from what is visible in the e-shop) or damaged, he/she can return it within 60 days from the shipping date. If the item is defective, the Customer has 2 years from the date of the order to request a verification by the Warranty Office.

With this guarantee, AKU Italia Srl (the manufacturer) guarantees the consumer against any defects and conformity for a period of 2 years starting from the date of purchase of the product. If during this warranty period defects in the conformity of the product are found, AKU Italia Srl (the seller) will repair or (at the discretion of AKU Italia Srl) replace the defective product or its components under the terms of the conditions indicated below , without any charge for labor costs and materials used.

The User acknowledges and accepts that any defects or damage caused by accidental events or by the User's responsibility or by use of the products that do not conform to their intended use or by normal wear and tear will not be covered by the Legal Guarantee. The Manufacturer reserves the right to repair defective products or replace them with new products of the same or superior color and characteristics, if the original is no longer available.

Conditions

The guarantee will be valid only if the non-compliant product is returned, together with the proof of purchase (receipt and/or invoice) to AKU Italia Srl. The Manufacturer reserves the right to refuse interventions under guarantee in the absence of the aforementioned documents or in the case where the information contained therein is incomplete or illegible.

Registered Trademarks

All registered trademarks relating to the names of the products and technologies indicated on this site are registered trademarks of AKU Italia Srl or are the exclusive property of its affiliated companies. In the absence of the prior express written consent of AKU Italia Srl, any reproduction, modification or use of such trademarks, images, illustrations and logos, for any reason and by any means, is strictly prohibited in the absence of prior express written consent. and she will be prosecuted.