Return policy

The Customer has the right to withdraw from the purchase, without giving any reason, within 14 working days from the day the purchased products are delivered.
The right of withdrawal can be expressed by email, within the above period. The customer will have to pay the return shipment costs. In order to perform the right of withdrawal, the product has to be returned undamaged, exactly how it has been delivered, in its original packaging and after having received confirmation from Calicantus S.r.l.
The goods have to be shipped back by prepaid Insured Postal Package Service to AKU Italia Srl, Via Schiavonesca Priula, 65, 31044 Montebelluna (TV) – Italy. Calicantus S.r.l. will refuse any package shipped freight collect.
Reimbursement of the returned product, at the invoiced amount, will take place within 30 days after receipt of the product directly to the Customer’s bank account by bank transfer.
Any damaged, incomplete, broken or dirty product due to the Customer will not be reimbursed and will in no case give the right to the reimbursement of the full amount of the purchased product.
In case the return is due to an error committed by Calicantus S.r.l. , all shipment fees will be paid by the seller, in all other cases shipment fees will be paid by the buyer.

For UK customers only: Calicantus S.r.l. will organize the return shipment via UPS courier. The customer is required to pay a contribution to the return shipping costs of £15.00 which will be deducted from the refund of the order.

For CH customers only: Calicantus S.r.l. will organize the return shipment via UPS courier. The customer is required to pay a contribution to the return shipping costs of 15.00 CHF which will be deducted from the refund of the order.

For NO customers only: Calicantus S.r.l. will organize the return shipment via UPS courier. The customer is required to pay a contribution to the return shipping costs of 200.00 NOK which will be deducted from the refund of the order.

Calicantus will send the shipping label to be printed and attached to the outside of the package and will indicate the day of collection.

If the customer decides not to use the return label that Calicantus S.r.l. will send, but a courier of its choice, AKU will not be responsible for any theft or loss during transport and will not contribute to the transport costs or contributions to customs clearance.