• Privacy Policy

Privacy Policy

1. Premise

User / s, hereby we inform you that the consultation and navigation on this website involves the processing of your personal data. We also inform you that the processing of communicated personal data is based on principles of fairness, lawfulness, transparency and protection of privacy and your rights as data subject. We inform you that the information provided on the basis of this privacy policy relates to the processing carried out by this website, but does not concern other websites, pages or online services that can be reached and consulted by the user via hypertext links published on the site, but referenced to resources external to the domain of the co-owners’ site. With continuation of navigation and with adherence to the service proposals contained in the various parts of the site (by filling out the various forms for requesting information or subscribing to the newsletter), this general information on processing is given for acquired, as well as any specific information linked to it, to processing for different and specific purposes, and the user gives explicit consent to the processing. 
The following information is intended for all those who visit and interact with this company’s e-commerce site AKU Italia s.r.l. by Calicantus s.r.l., the so-called web store (“e-shop”), where it is possible to purchase products online. The e-shop is managed, on behalf of AKU Italia s.r.l. by Calicantus s.r.l. which deals with the management of sales and transactions carried out in the context of the e-shop of AKU Italia s.r.l (for example: management of orders, sale and delivery of products, management of returns and guarantees and other activities necessary for the sale of products through the e-shop) as Data Processor that has been formally appointed and made responsible by the writing Company itself. It should be noted that the Company AKU Italia s.r.l. and Calicantus s.r.l. have drawn up a contract where they have defined their respective responsibilities regarding the observance of the obligations deriving from the European Regulations; adequate information on the essential content of the contract will be accessible to you by contacting the Data Controller whose references are indicated below.

2. Data Controller 

The Data Controller is the Company Aku Italia S.r.l. with registered office in Via A. Schiavonesca Priula, n. 65 – 31044 Montebelluna (TV) – P. IVA 04295240263; e-mail [email protected], pec [email protected], telephone 0423/2939 and fax 0423/303232.

3. Types of processed data and purpose of the processing

Navigation Data

Computer systems and software procedures which are used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of the Internet communication protocols. This is information that is not collected to be associated with identified interested parties, but which, by their very nature, could allow users to be identified through processing and association with data held by third parties.

This category of data includes, for example, IP addresses or domain names of computers or other tools used by users who connect to the site, the addresses in URI / URL (Uniform Resource Identifier / locator) notation of the requested resources, time of the request, method used in submitting the request to the server, size of the file obtained in response, numerical code indicating the status of the response given by the server (success, error, etc.) and other parameters related to the operating system and the user’s computer environment. These data, necessary for the use of the website, are also processed to obtain anonymous statistical information on the use of the site and to check its correct functioning; these data are deleted immediately after processing (except for the data that must be kept for legal obligations including the possible need to ascertain crime by the competent authorities).


This website uses cookies and similar technologies to ensure the proper functioning of the procedures and to improve the experience of using online applications.

We inform you that:

   a) the website aku.it does not use profiling cookies;
   b) the website aku.it also allows the sending of “third-party” cookies;
   c) through access to the extended information on the management of cookies shown in the footer of the home page of the site are indicated: technical cookies and analytics used, the possibility to choose which specific cookies to use, the possibility to refuse consent to the use of cookies;
   d) continuation of navigation through access to another area of ​​the site or selection of an element of the same involves the provision of consent to the use of cookies.

Please refer to the extended information on cookies at the footer of the home page for further information.


The data of Navigation and Cookies are common personal data, which are necessary for the use of the website and are processed for the following purposes:

  • for the proper functioning of the website;
  • to obtain statistical information on the functionality of the site (most visited pages, number of visitors per time slot or daily, geographical areas of origin, etc.);
  • for advanced navigation and content management purposes.
Data provided voluntarily by the User

The optional, explicit and voluntary sending of messages to contact addresses of the Data Controller, as well as the completion and submission of contact forms or other services on the website www.aku.it, entail the acquisition of the sender’s contact details, necessary for a reply, as well as all the personal data contained in the communications including also sensitive data (previously in force under Article 4, letter d), first paragraph of Legislative Decree 196/03), or, in any case, special categories of personal data (pursuant to Article 9 of Regulation 2016/679). The sections of the site prepared for the particular services offered/form are subject, where appropriate, to the consent of the data subject.

The data provided voluntarily by the user are processed for the following purposes:
   a) to send informative material or other communications after completion by the user of the appropriate forms or contact forms present on the website, also for purposes of proposition of applications and search for personnel by the Controller, or after the sending of e-mails by the user to the addresses indicated on the site and for related and further purposes of processing of the request;
   b) for the offer of the service requested after the completion by the user of the specific form or contact form present on the website, including Marketing and Press service (press room access Aku), sending newsletters and e-commerce service (performance of a contract or execution of a pre-contractual measures requested by user, e.g. preparation of an offer);
   c) for marketing purposes, commerce, market research, profiling and for sending advertising material, subject to your consent.

4. Legal basis of the processing

This site deals with the data given mainly on the basis of the consent of users / surfers.

By using and  consulting the site or by adhering to the service proposals contained in the different parts of the site, the user approves this information and gives his consent to the processing of personal data in relation to the methods and purposes described here.
Through communication forms or service request forms, explicit consent is collected regarding the purpose of the service offered.

With reference to the processing of personal data in order to the e-commerce service, the following is specified on legal basis and purpose of of the processing.

Legal basis: EU Regulation no. 679/2016

A) without your express consent (Article 6 letters b), c) and e) of the EU Regulation), for the following purposes:

  • in order to manage access to e-shop services and facilitate the purchase of products online and to allow your registration to the e-shop and the eventual conclusion of the purchase contract through the e-shop;
  • fulfill the pre-contractual, contractual and tax obligations deriving from relations with you in existence;
  • allow you to access the e-shop, even as an unregistered user, and to browse the e-shop;
  • allow you to register on the Site by creating an account and to use the services reserved for registered users, including, in particular, the possibility of purchasing through the e-shop;
  • allow you to access the e-shop and browse the e-shop as a logged in user;
  • maintain and manage your account;
  • store in your account data and information, such as, for example, your personal data, the history of your orders and any returns, your preferred delivery and / or billing addresses;
  • allow you to put the products in the shopping cart and conclude the purchase contract through the e-shop;
  • to execute the obligations arising from the purchase contract concluded through the e-shop, such as, for example, the delivery of the sold products;
  • to allow the fulfilment of the obligations arising from your purchase contract concluded through the e-shop, such as, for example, payment, even online, of the purchased products;
  • for general assistance and customer care activities and therefore to respond to requests for information from users or to respond to complaints, reports and disputes;
  • fulfil the obligations established by law, by a regulation, by community legislation or by an order of the Authority (for example, concerning anti-money laundering);
  • exercise the rights of the Data Controller, for example, the right to legal defence;
  • for general accounting;
  • for management purposes (invoicing, possible document management, etc.);
  • for credit management;
  • for statistical analysis and quality control;
  • for insurance management;
  • for technical assistance.

In particular, your data will be processed for purposes related to the implementation of the following obligations, related to legislative or contractual obligations:

  • technical and functional access to the site, no data is kept after the browser is closed;
  • advanced navigation or personalized content management;
  • statistics and Analysis of navigation and of users.

B) Only subject to your specific and distinct consent (Article 7 of the EU Regulation), for the following commercial and/or marketing purposes:

  • sending by e-mail, mail and/or text messages and/or telephone contacts of newsletters, commercial communication and/or advertising material on products or services offered by the Data Controller and/or detection of the degree of satisfaction on the quality of what has been done on your request;
  • sending by e-mail, mail and/or text messages and/or telephone contacts of commercial and/or promotional communications from third parties (e.g., business partner).

5. Methods of processing and storage of data

The Data Controller, and each of the possible categories of Processor as indicated below, will manage and store personal data collected through the use of the site and its various functions that can be activated at the user’s request with automated and / or paper instruments, for the time strictly necessary to achieve the purposes for which they have been collected or voluntarily communicated by the user and as better specified below.

The processing of personal data will be carried out in such a way as to guarantee adequate security and confidentiality and to prevent unauthorized access or use of personal data. Therefore, personal data will be processed and stored in full compliance with the principles of necessity, data minimization and storage limitation, through the adoption of technical and organizational measures appropriate to the risk level of processing and for a period of time not superior to the achievement of the purposes for which they are processed, in any case for the period prescribed by law.

In particular, the Data Controller will retain the personal data provided as follows:

  • (for navigation data) these data are deleted immediately after processing (except for log data that must be kept for legal obligations including any need to ascertain crime by competent authorities);
  • (for cookies) please refer to the specification of the “Cookie” information at the foot of the home page (footer);
  • (for other data) for a period of time not exceeding the achievement of the purposes for which they were processed, in any case for the period prescribed by law and according to the relative prescription terms;
  • (for the newsletter service) for a period of time not exceeding the achievement of the purposes of the service requested and in any case as long as the Customer wishes, without prejudice to the exercise of the rights referred to in paragraph 9 of this statement, including that of opposing the processing of data, also for the aforementioned purposes, and to obtain the cancellation and without prejudice to the right to revoke the consent given for processing purposes that require it, in particular – with reference to the newsletter – following the cancellation procedure from the mailing list in which the Customer’s data have been entered after acquisition of consent (see Mailup procedure), without prejudice to the lawfulness of the processing carried out up to the moment of revocation;
  • (for the e-commerce/e-shop service): The Data Controller will process the personal data for the time necessary to fulfil the aforementioned purposes and in any case for no longer than the legal terms from the termination of the relationship for the purposes of the existing relationship (e.g.: data necessary for the execution of the contract of purchasing to the delivery of the product or, in case of non-delivery, until the termination of the contract).
    With reference to the processed personal data for marketing purposes, the same will be kept in compliance with the principle of proportionality and in any case until the processing purposes have been pursued or until there will be revocation of the specific consent by the data subject. Specifically, the Data Controller will process data for no more than 2 years from the collection of data for Marketing Purposes.
    The personal data you provide will be treated “in a lawful manner, according to fairness and transparency” protecting your privacy and your rights.
  • It is expected that a periodic verification will be carried out annually on the processed data and on the possibility of being able to cancel them if they are no longer necessary for the intended purposes.

6. Subjects or categories of subjects to whom personal data may be disclosed or who may become aware of them and process them as Data Processor or authorized to processing.

The subjects or categories of subjects to whom your personal data may be disclosed or made known and who may process them for the purposes above are:

  • any internal entitled person, authorized by the Data Controller, who has been given specific written instructions;
  • (external) Data Processors, specifically identified by the Controller and to whom specific instructions have been given, also among the following categories;
  • professionals and companies with which the Data Controller works, data processing company, certification bodies, accounting/tax consultans, consultans and service companies for job security;
  • the financial administration (Inland Revenue Agency) and institutions, funds or also private Social Security and Assistance Funds (INPS, INAIL), as well as private Insurance Institutions;
  • banking and Insurance institutions also for legal protection purposes;
  • trade union organizations to which employees or collaborators have conferred a specific mandate;
  • trade associations or business organizations to which the Controller adheres;
  • consultants and IT service companies;
  • lawyers and legal advisors;
  • Municipal Authorities or Municipal offices;
  • In Italy anda abroad, to subcontractors, suppliers, for the management of information systems, to transporters, shippers and customs agents;
  • as well as all other external data processors, including the company Calicantus srl, external Data Processor, as e-commerce partner.

Without the need for an expressed consent (Article 6 letter b) and c) of the EU Regulation), the Data Controller may communicate your data for the purposes referred to in paragraph 4.A) to supervisory bodies, judicial authorities , to insurance companies for the provision of insurance services, as well as to those subjects to whom the communication is mandatory by law for the accomplishment of the purposes indicated above. These subjects will process the data as independent data controllers. During and after browsing, your data may be disclosed to third parties, in particular to:

  • Google: Advertising Service, Target Advertising, Analytics/Measurement, Content Customization, Optimization;

  • Google AdWords: Advertising Service, Target Advertising, Analytics/Measurement, Content Customization, Optimization;

  • Google Analytics: Advertising target, Analytics/Measurement, Optimization.

To obtain more information about the list of subjects to whom the above data will be communicated, please contact the Data Controller.
There is absolute prohibition on the dissemination of common and sensitive data (and in any case data pursuant to Article 9 of Regulation 2016/679).

7. Transfer of extra EU data and automated decision-making processes

The data processed are located at the headquarters of the Data Controller or at the provider within the EU. In any case it is understood that the Data Controller, if necessary, will have the right to move data even to countries outside the European Union. In this case, the Data Controller hereby ensures that the transfer of data to countries outside the European Union will take place in accordance with the applicable legal provisions, subject to the stipulation of the contractual clauses and standard verifications envisaged by the European Commission, in compliance with the required guarantees.
Regardless of the data present on their devices, and for any data present on providers, the Data Controller has carried out appropriate technical and organizational measures to ensure a suitable level of security, in full compliance with the provisions of art. 32 of the EU Regulation.
Navigation: your browsing data may also be transferred, limited to the purposes indicated above, to the following countries: – EU countries, – United States. Cookie management: in case you have doubts or concerns about the use of cookies you can always intervene to prevent the setting and reading, for example, by changing the privacy settings in your browser in order to block certain types. Since each browser, and often different versions of the same browser, also differ significantly from each other, and if you prefer to act independently through the preferences of your browser, you can find detailed information on the procedure required in the guide of your browser.

8. Mandatory or optional nature of data communication and consequences in case of refusal to communicate data

The communication of your common and sensitive personal data, and in any case of data pursuant to art. 9 of Regulation 2016/679, is optional; however, any refusal to communicate the aforementioned data or revocation of the subsequent processing may make it impossible for the Data Controller to provide certain services and/or process the user’s/data subject’s requests and/or to conclude the contract and therefore to buy throught e-shop and/or compromise the browsing experience on the site. The user is therefore entitled to refuse consent or revoke the consent provided at any time (by sending emails to the address of the controller indicated above or the browser-specific settings for cookies or via the links indicated for cookies of third-parties).

9. (Further) rights of the data subject

As a data subject, you have the rights set forth in art. 15 of the EU Regulation as below and precisely:

1. you have the right to obtain from the Data Controller confirmation that personal data processing concerning you is or is not in progress, and in this case, to obtain access to personal data and the following information:
   a) processing purposes;
   b) personal data categories in question;
   c) the recipients or categories of recipients to whom the personal data have been or will be communicated, in particular to third countries or international organizations;
   d) when possible, the retention period of the personal data provided or, if this is not possible, the criteria used to determine this period;
   e) the existence of the right of the data subject to request the Data Controller to rectify or erase personal data or limit the processing of personal data concerning him/her or to object their processing;
   f) the right to lodge a complaint with a supervisory authority (the Guarantor for the protection of personal data www.garanteprivacy.it);
   g) if the data are not collected from the data subject, all available information on their origin;
   h) existence of an automated decision-making process, including profiling pursuant to art. 22, paragraphs 1 and 4 of the EU Regulation, and, at least in such cases, significant information on the logic used, as well as the importance and expected consequences of the processing for the data subject.

2. If your personal data is transferred to a third country or to an international organization, you have the right to be informed of the existence of adequate guarantees pursuant to art. 46 of the EU Regulation concerning the transfer.

3. The Data Controller will provide you with a copy of your personal data being processed if you request it. In case you request further copies, the Data Controller may charge you a reasonable fee based on administrative costs.
If you submit the request by electronic means, and unless otherwise indicated, the information will be provided in an electronic format in common use.

4. The right to obtain a copy referred to in paragraph 3 must not adversely affect the rights and freedom of others.
Moreover, where applicable, you can enjoy the rights referred to in articles 16 to 22 of the EU Regulation and precisely have:

  • the right to rectify personal data;
  • the right to be forgotten (right to erase);
  • the right to limit processing;
  • the right to data portability;
  • the right to object;
  • the right of complaint to the Guarantor Authority.

You also have the right to revoke at any time any consent already given without prejudice to the lawfulness of the processing based on the consent given before the revocation.

For requests to exercise your rights, each data subject can contact the Data Controller at the above mentioned addresses, in particular by sending:

  • a registered letter with acknowledge of receipt to the registered office of the writer Data Controller Company;
  • an e-mail to the address [email protected]

10. Minors

What is offered by the Data Controller and subject of the relationship with you does not provide for the intentional acquisition of personal information relating to minors. In the event that information on minors has been unintentionally registered, the Data Controller will delete them promptly at the request of the data subject.

11. Personal data not obtained from the data subject

It may happen that the writer is not the Data Controller to which you have given your personal data, but appears to be joint-controller or processor and therefore your data have come to the writer secondly due to a contract that regulates the parties. In this case it is specified that the writer will do everything possible to make sure that you have been informed and gave consent to the processing. You can ask the writer at any time for the source of acquisition of your data.

This information is in force since 25.05.18


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